Before making payment
Review the selected program, fee, prerequisites, expected participation, deliverables, and these terms before paying. Contact admin@agentroomai.com if any material detail is unclear.
Duplicate or payment-error transactions
If you are charged more than once for the same enrollment, or payment is debited but verification fails, send the Razorpay payment or order reference, payment date, amount, enrollment email, and a description of the issue. Verified duplicate or erroneous collections will be reviewed for reversal or refund through the original payment method.
Cancellation before program access
You may request cancellation before onboarding, program resources, mentor access, or scheduled program activity has been provided. Eligibility and any deductions will be confirmed in writing after the request and payment record are reviewed.
After access or program commencement
Once onboarding, program resources, mentor access, or program activity has begun, fees are generally not refundable for change of mind, non-participation, or incomplete work, except where required by applicable law or expressly confirmed in writing.
Company cancellation or material change
If AgentRoomAI cancels a paid program and cannot provide a reasonable alternative, affected participants will be contacted regarding transfer, credit, or refund options appropriate to the circumstances.
How to request review
Email admin@agentroomai.com from the enrollment email address. Include your full name, selected program, phone number, Razorpay payment or order reference, payment date, and reason for the request. Do not send card, bank-account, UPI PIN, OTP, or password information.
Processing
Approved refunds are initiated to the original payment method through the payment provider. Bank or network settlement time is outside AgentRoomAI’s direct control. Nothing in this policy limits mandatory consumer rights under applicable law.